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FAQ

FAQ

Are Glam Lash Doll products sold at any other retailers?
At this time, Glam Lash Doll products are exclusively sold at glamlashdoll.com

How often do you restock?
We aim to restock every week, but restock dates vary depending on product availability.

How can I find out about restocks?
Follow Glam Lash Doll on Instagram, Facebook and Twitter @GlamLashDoll

How many items can I buy in one purchase?
Orders are limited to three units of each product per person.

I placed an order. When will my package arrive?
Out top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

      Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
      We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
      You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

      Thank you so much for your support! We appreciate your patience and understanding as we work through this together.

      *Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

       

      What method is used for shipping?
      All packages are shipped via USPS.

      How can I get in touch with your customer service team?
      For customer service inquiries only, please E-mail info@glamlashdoll.com

      I emailed your customer service team. When should I expect a response?
      We aim to respond to all E-mails within 48 hours.

      Do you offer returns?
      All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, Glam Lash Doll reserves the right to refuse all returns.

      In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

      I am an international customer (outside USA.) Do I have to pay customs and taxes?
      All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Glam Lash Doll.

      We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

      Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
      I have not received my order confirmation, what should I do?
      Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at info@glamlashdoll.com with your inquiry.

      Do you ever do giveaways?
      Yes, keep a lookout for official giveaways on our social media pages.

      Can I change my order once I've placed it?
      No, once you place an order it is final.

      Do you offer discounts and promotion?
      Yes from time to time we offer discounts and promotions. Keep a lookout for promo codes on Instagram, Facebook and Twitter @GlamLashDoll